Name:Vadim Tsodikovich
Motionrc is a scam. I bought a drone in May 2023 and it was never sent. They provided a fake tracking number and they were never able to provide an actual shipping company name. After numerous emails to them their customer service reps kept delaying
Time:September 13, 2022
Name:Fred H.
Motionrc is a scam. MotionRC is a scam company that will rip you off if you let them. I purchased an expensive scale helicopter kit. The kit had parts that were missing, parts that were the wrong size and FINALLY the mechanical design was so bad I ended up having to machine my own parts since off the shelf parts were not available for their kludge helicopter kit.. I contacted MotionRC and was told to pound sand.
Since MotionRC is blaming and naming me for every negative review they receive now I'm giving a item by item response to MotionRC's claims in their reply (Note that MotionRC changes their replies to suit their story often):
"Fred asked Motion RC for a full refund years after his purchase because he changed his mind and decided the helicopter kit was too difficult for him to build. We explained our return policy is 30 days"
I asked that MotionRC send me the correct parts for the knockoff/counterfeit Align 600 kit and MotionRC refused. I was then told by "Ed" (MotionRC Heli support guy) that the totally f up'd kit I received was one of many they received AND SOLD and Ed knew exactly which parts were either wrong or missing.
"We also offered to build the helicopter for Fred for free but Fred did not want to take us up on that either."
This is actually one of the semi factual parts of MotionRC's reply. I spoke with Ed and the story kept on changing to I pay for the build, then MotionRC pays for the build. Hmmm??? Then Ed tells me to send EVERYTHING to him across the other side of the country at MY expense. That included my Spectrum DX20 TX/RX, Bavarian Gyro, all electronics and mechanics. Hmmm??? If you're going to simply supply the correct parts and assemble the mechanics why do you need $3000 worth of my stuff??? I had also heard that Ed did this for another guy and the tail drive shaft snapped shortly into the first flight because of the kludge design and Ed's assembly. I felt that all of my stuff was fixing to be held hostage and I declined their offer and bought over $250 worth of correct parts, redesigned the kludge knockoff and machined parts that were not available off the shelf. I assembled the helicopter, test flew it and did the detailing. The Huey is still flying today. To see a short video showing some of the kludge mechanics and problems simply Google: " Friends don't let friends buy from MotionRC!" The video is 3 minutes long.
MotionRC KNEW that these kits were defective and yet MotionRC CONTINUED to sell them! Their motto is to collect the money, get the crap out the door and then blame everything on the customer.
What kind of company will plant cookies in your browser that disable their chat support box, block your phone number and then denigrate your character over and over on the net? What kind of company dissociates their Google reviews from their .com url in order that all of their less than stellar Google reviews are no longer visible and no additional reviews can be written? What kind of company puts up fake reviews on their own product pages? Just look and see if you can find ANYTHING on their website that doesn't have less than 4.7 stars. What kind of company puts up hundreds of fake reviews of their company EVERYWHERE? BBB, Trustpilot, etc, etc... The answer to all of these questions is simple: MotionRC is the kind of company YOU DON'T WANT TO DO BUSINESS WITH!
Time:September 13, 2022
Name:Bob Harrison
I will never purchase from these people again we bought a new airplane for aviation day for scouts the AL37 I will never purchase from these people again we bought a new airplane for aviation day for scouts the AL37 had a professional paint job on it took it out on aviation day flew around for the scouts when I pushed a button for the landing here to come down the plane literally blew up in the battery exploded in the plane motion RC won't do a damn thing about it and they won't offer a discount on a new 1 of professional paint job on it took it out on aviation day flu around for the scouts when I pushed a button for the landing gear to come down the plane literally blew up in the air battery exploded in the plane motion RC Refuses to do anything about it as not even a discount on a new 1 I will recommend none of my club members use them horizon hobbies stands behind their products thanks Bob Harrison Oklahoma city
Time:January 13, 2023
Name:Kevin
This company doesn't stay behind the products it sells. Mostly it's pure chinese junk. UPDATE. These people are harassing me on the phone and email. I'd gladly provide the product serial number if it was not printed on toilet paper and partially visible. They requesting to change their rating to 5 star. REALLY?
Time:June 13, 2023
Name:Theo Hecht
TI ordered a plane on their website on Wednesday, April 21st at 10:48 am and paid an extra 18� for fast shipping but I was eligible for free shipping if I would've chosen to be delivered on Monday, April 26th. I should've received my plane on Friday, April 23rd with that shipping method, but instead, I will receive it Monday, April 26th... So when I saw that on the shipping tracking website (the link for wich I got only on Thursday., April 22nd) I immediately got in contact with their after sales contact by opening a Support Ticket. They said that FedEx was late, but on their own Motion Rc website, I saw that they only shipped it, on Thursday, April 22nd while their shipping policy states that any order placed before 2pm will be shipped the same day. The Support ticket I opened, has been closed immediately after their first and only response! Since then, I reopened the same ticket, and every time (3 times), they closed it 30 minutes later, without even answering !!! So I highly recommend to not pay any extra for shipping and to not have any trouble while shipping, because they will snob you immediately!
Time:June 28, 2023
